HELP & KNOWLEDGE BASE

Frequently Asked Questions

Answers to common inquiries regarding distribution, shipping, returns, product safety, and commercial operations.

How do I become an authorized distributor for EVARO or Y-RA? +

You can submit a formal application via our Distributor Application Page. Our commercial team reviews applications within 3 business days and provides territory allocation guidelines.

What are Vintara’s shipping and fulfillment timelines? +

Domestic retail orders are dispatched within 24-48 hours via express courier. Bulk distributor freight shipments are coordinated with insured logistics partners with 5-7 day door-to-door delivery.

What is your product return & damage policy? +

We accept returns on unopened retail products within 14 days of receipt. Commercial distributor shipments damaged during transit are replaced immediately upon submission of bill of lading proof.

Are Y-RA skincare products dermatologically safe for sensitive skin? +

Yes. All Y-RA products undergo rigorous NABL-accredited laboratory safety testing. Formulations are free from parabens, synthetic dyes, mineral oils, and harsh sulfates.

Are EVARO home care products safe around children and pets? +

EVARO formulations prioritize non-toxic plant-derived surfactants and natural essential oils, making them safe for daily household use around children and household pets when used as directed.